Solv'd

Solv'd

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FAQs

General

What is SOLV’D?

SOLV’D is a premium furniture hire and staging logistics partner, providing curated furniture ranges and professional delivery services for interior stylists, real estate agents, developers, commercial clients and homeowners across South East Queensland.

Do you offer styling services?

No. SOLV’D specialises exclusively in furniture hire and logistics. Creative direction and styling remain with our professional partners. If a stylist is required, we’re happy to introduce trusted, experienced stylists we regularly work alongside.

Who can become a SOLV’D member?

Membership is available to professional interior stylists, real estate agencies, developers, builders, commercial clients and homeowners seeking reliable, professional furniture hire solutions.

Hiring & Furniture

What types of furniture do you provide?

SOLV’D offers a curated range of premium, on-trend furniture and décor suitable for residential, commercial, display and live-in staging. All items are selected for versatility, durability and presentation impact.

How can I view your furniture range?

Our full range is available through the SOLV’D Member Portal, where members can view live availability, specifications and pricing. Access is granted once membership is approved.

Do you offer package or bundle pricing?

Yes. We offer curated furniture bundles designed to simplify selection and provide cost-effective presentation solutions. Bundles are ideal for agents and homeowners seeking a streamlined option without full styling services.

Is there a minimum order value?

Yes. Minimum hire values apply and vary depending on client type and project scope. This ensures we maintain premium service levels across logistics and handling. Our team can confirm minimums during enquiry.

What is the minimum hire period?

Our standard hire period is four weeks. However we can accommodate shorter periods on request. Extensions can be arranged if required.

Delivery, Collection & Freight

Where do you deliver?

SOLV’D services South East Queensland. For projects outside our standard service area, please contact us to discuss availability.

How is freight calculated?

Freight is calculated based on the size of the order, access requirements, location and labour involved. Delivery and collection are quoted separately to ensure transparency.

Do you handle delivery, installation and collection?

Yes. Our professional logistics team manages delivery, placement and collection, ensuring furniture is handled with care and installed efficiently.

Can I organise my own collection?

In most cases, no. For quality control, insurance and handling standards, all deliveries and collections are managed by the SOLV’D logistics team.
For small orders under $2,000, warehouse collection may be arranged by approval. A pick and pack fee will apply, and full responsibility for the items transfers to the collecting party from the moment they leave our warehouse.

Extensions, Changes & Flexibility

What happens if my property doesn’t sell within the hire period?

Hire extensions are available and can be arranged prior to the end of the hire period. Extension fees are charged weekly and based on the original hire value.

Can I add items or upgrade during the hire period?

Yes. Additional furniture, décor or bundle upgrades can be arranged subject to availability and may incur additional delivery costs.

Is the furniture insured?

Furniture is insured while in transit. Once installed, responsibility for care rests with the client for the duration of the hire.

Deposits, Damage & Care

Do you require a deposit or bond?

Yes. A 25% deposit is required upon order acceptance, with the remaining balance due 7 days prior to delivery. All payment requirements will be clearly outlined prior to confirmation.

What happens if furniture is damaged?

Normal wear and tear is expected. Any damage beyond reasonable wear, loss or misuse may incur repair or replacement charges. We recommend clients notify us immediately if damage occurs.

Is the furniture insured?

Furniture is insured while in transit. Once installed, responsibility for care rests with the client for the duration of the hire.

Membership & Portal

What are the benefits of the SOLV’D Member Portal?

Members can access live stock availability, transparent pricing, online booking, project management tools and priority support — streamlining the furniture hire process from start to finish.

How do I apply for membership?

Membership applications can be submitted via the SOLV’D website. Applications are reviewed to ensure alignment with our service standards.

Commercial, Agents & Developers

Do you offer solutions specifically for real estate agents?

Yes. SOLV’D works closely with agents to provide furniture hire and bundle solutions that elevate listings, support sales campaigns and accommodate varying budgets and timelines.

Can developers and commercial clients hire directly?

Absolutely. We support developers, builders, display homes, commercial spaces and multi-site projects with scalable furniture hire solutions.

Quality & Scale

How do you maintain furniture quality?

Our warehouse and logistics teams follow strict quality control processes, ensuring all furniture is inspected, maintained and presented to professional standards for every hire.

 Can SOLV’D manage multiple projects at once?

Yes. Our systems and logistics are designed to support high-volume and multi-site projects while maintaining consistent service and presentation quality.

SOLV’D PTY LTD
ABN: 33 637 838 950

Ph: 1300 4 SOLVD – 1300 476 583

Email: Hire@SOLVD.com.au

Unit D
150 Dalmeny St
Willawong Qld 4110

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