SOLV’D Pty Ltd (“SOLV’D”, “we”, “us”, “our”) is committed to respecting your privacy and protecting your personal information.
This Privacy Policy outlines how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy applies only to SOLV’D Pty Ltd, and not to any other entity.
What personal information do we collect?
“Personal information” refers to information or an opinion that can reasonably identify an individual.
The types of personal information we may collect include:
– Name
– Contact details (e.g. address, phone number, email)
– Business details (if applicable)
– Information about your interaction with us, including hire preferences and delivery details
– Information provided when submitting forms on our website
We do not collect or store credit information, credit eligibility information, or any other information related to the provision of financial products or credit.
Why do we collect your information?
We collect personal information for the following purposes:
– To provide and manage the hire of goods
– To communicate with you about your hire arrangements
– To deliver and collect goods at your nominated address
– To improve our products and services
– To connect you (with your consent) to a stylist or partner business, where relevant
Disclosure of personal information
We may disclose your personal information:
– To third-party partners or individual stylists in cases where you have engaged us for a hire and they are working with you (e.g. as your home stylist)
– To contractors or service providers (e.g. delivery teams, IT service providers) strictly for the purpose of carrying out our services
– Where required by law
We do not sell, rent, or trade your personal information.
Overseas disclosures
We generally do not disclose personal information outside Australia. In the rare case that this is necessary, we will take reasonable steps to ensure appropriate privacy safeguards are in place.
Security of your information
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access or disclosure. This includes secure storage systems, access controls, and staff training.
Cookies and Website Analytics
We use cookies and similar technologies on our website to collect statistical information and improve user experience. This may include information about your device, browsing behaviour, and IP address.
Third-Party Services
We may use third-party services such as Google Analytics and Meta (Facebook) Pixel to better understand how visitors interact with our website and marketing. These services may collect information directly from your browser or device and may use cookies or similar tracking tools. You can manage your cookie preferences through your browser settings.
Marketing
We may use your personal information to send you information about our goods and services. You can opt out at any time by contacting us at hire@solvd.com.au or calling 1300 4SOLVD.
Access and correction
You may request access to or correction of your personal information by contacting us. If we refuse access or correction, we will provide reasons and let you know how to lodge a complaint.
Contact us
If you have any questions, concerns, or complaints about your personal information or this Privacy Policy, please contact:
Privacy Officer
SOLV’D Pty Ltd
Phone: 1300 4SOLVD
Email: stagingsolutions@solvd.com.au
Website: https://www.solvd.com.au